Legal

Terms of Service

Effective date: September 13, 2026

By using Michelle Pension's website, creating an account, or submitting a booking, you agree to provide accurate information, keep your account secure, and use the service lawfully.

Accounts

You are responsible for activity under your account. Social sign-in authenticates your identity through the selected provider but does not transfer responsibility for your account to that provider.

Bookings and payments

Booking confirmation

Submitting this form creates a booking request. Your reservation is confirmed only after Michelle Pension approves it and any required payment is verified. A confirmed booking does not remove your rights under Philippine law.

Rates and additional charges

The displayed total reflects your selected room or cottage, dates, duration, guests and disclosed fees. Any additional services or charges must be explained and agreed to as applicable. Member discounts and booking prices are shown before submission.

Guest cancellations and no-shows

You can cancel an eligible booking from its private booking page, or contact the booking team at /contact. Contact us promptly for date changes, which depend on availability. Cancellation releases the reservation but does not automatically send a refund.

Any cancellation deadline, cancellation charge or non-refundable rate must be clearly disclosed and accepted before payment. We will not apply an undisclosed penalty or a new cancellation rule retroactively. Confirmation alone is not a blanket no-refund condition. If no specific cancellation charge was agreed, no automatic cancellation penalty will be deducted.

Property cancellation or unavailable accommodation

If Michelle Pension cancels or cannot provide the booked accommodation, you may choose a refund for the accommodation and services not provided. An alternative date or accommodation may be offered, but you do not have to accept rebooking instead of an applicable refund.

Duplicate payments and service problems

Verified duplicate payments or overpayments will be returned. If services are defective or materially different from what was promised, your remedies under Philippine law remain available, including reimbursement or a price reduction where applicable.

Requesting and receiving a refund

Contact the booking team through /contact or Support with your booking reference, reason and payment transaction reference. Do not send passwords, PINs or one-time codes. We will explain the refund assessment, any lawful agreed deductions, the amount and expected processing time. Refunds are processed through the original payment method where possible, or another method agreed with you. Bank or provider processing times may vary.

A cancellation message is not proof of a completed refund. The team will provide confirmation when the refund has actually been sent. Refunds required by law are not subject solely to management discretion.

Exceptional events and statutory rights

Disruptions such as severe weather, government restrictions or other events beyond either party's control are assessed under the applicable law and booking circumstances. This policy does not waive or limit consumer rights or remedies under Philippine law. You may raise unresolved concerns with the appropriate consumer protection authority.

Guest responsibility

Please provide accurate booking details and follow the property's check-in, checkout, occupancy, safety and house rules.

Service availability

Website availability, room inventory, rates, and third-party services may change. Michelle Pension may suspend abusive, fraudulent, or unsafe activity and may update these terms when operational or legal requirements change.

Contact

Questions about these terms may be sent to fhubil27@gmail.com.